Account Manager Job Description Template (Free, 2026)

Job Title: Account Manager [Mid-Market / Enterprise / Strategic] Department: Sales / Account Management Location: [City, State] / Remote / Hybrid Reports To: Head of Account Management / VP of Sales / Director of Customer Success Employment Type: Full-Time About [Company Name] [Company Name] is a [industry] company based in [City, State]. We serve [X] customers in [industry/segment] and generate [X] in annual recurring revenue. Our customer retention rate is [X]%, and our Account Management team is responsible for protecting and growing that revenue base through relationship excellence, proactive engagement, and strategic account planning. We are expanding the team and need an Account Manager who builds real relationships and drives commercial outcomes. About the Role We are hiring an Account Manager to own a portfolio of [X] accounts representing approximately $[X]M in annual revenue. You will be the primary point of contact for your assigned customers, responsible for renewals, expansion revenue, customer satisfaction scores, and executive relationship development. The ideal candidate combines commercial sharpness with genuine care for customer outcomes, and has a proven track record of exceeding net revenue retention targets. Key Responsibilities - Manage a portfolio of [X] accounts and serve as the primary point of contact for day-to-day communication, escalation handling, and strategic account planning - Drive on-time contract renewals at or above the current contract value by maintaining strong relationships and documenting customer ROI throughout the year - Identify and close upsell and cross-sell opportunities within the existing customer base, contributing to an expansion revenue target of $[X] per quarter - Conduct regular executive business reviews (EBRs) with key stakeholders to review product usage, discuss business outcomes, and align on mutual success plans - Build multi-threaded relationships across customer organizations including champion, economic buyer, and end-user contacts - Coordinate with product, implementation, and support teams to resolve customer issues, accelerate feature adoption, and deliver on commitments made during the sales process - Monitor account health signals including product usage, support ticket volume, and NPS scores to proactively identify at-risk accounts and intervene before churn - Maintain accurate and up-to-date records in Salesforce including pipeline, renewal forecasts, meeting notes, and relationship maps - Collaborate with the marketing team to identify customer advocacy opportunities including case studies, testimonials, and reference calls - Provide structured feedback from customers to the product team, contributing to the product roadmap prioritization process Required Qualifications - 3+ years of experience in account management, customer success, or B2B sales with a quota or retention target - Demonstrated track record of achieving or exceeding net revenue retention targets - Proficiency in Salesforce or a comparable CRM for pipeline management and forecasting - Strong presentation and executive communication skills - Ability to manage a high volume of accounts while maintaining personalized, high-quality customer interactions - Commercial mindset with experience in contract negotiation and expansion selling - Strong organizational skills and ability to prioritize across a large portfolio Nice to Have - Experience managing accounts in [specific industry: SaaS / professional services / technology] - Background in handling enterprise or strategic accounts with deal values of $[X]+ ARR - Familiarity with customer success platforms (Gainsight, ChurnZero, Totango) - Experience with account-based marketing alignment and coordinated expansion plays What We Offer - Competitive base salary between $55,000 and $90,000 plus variable compensation bringing OTE to $75,000-$110,000 - Comprehensive health, dental, and vision insurance - 401(k) with company match - Remote or hybrid work flexibility - Uncapped commission structure with accelerators above quota - Clear career path to Senior Account Manager, Strategic Accounts, or leadership Salary Range: $55,000 to $110,000 per year OTE (US, 2026)