IT Support Specialist Job Description Template (Free, 2026)

IT Support Specialist [Company Name] - [City, State] / Hybrid Full-Time | IT Operations | Reports to: IT Manager About the Role: We are looking for an IT Support Specialist to be the first point of contact for all employee technology needs. You will handle day-to-day hardware and software support, manage device provisioning and offboarding, maintain our endpoint management tools, and keep the internal wiki of IT documentation up to date. You are patient, communicative, and genuinely enjoy helping people solve technical problems quickly. Responsibilities: - Receive, triage, and resolve IT support tickets via [Zendesk / Jira Service Management / Freshservice] within defined SLA targets - Provision and configure laptops (macOS and Windows) for new hires, including imaging, software installation, and account setup in Microsoft 365 or Google Workspace - Troubleshoot hardware and software issues including connectivity problems, printer errors, application crashes, and peripheral devices - Manage user accounts and access permissions in Active Directory, Azure AD, Okta, or equivalent identity providers - Support video conferencing equipment (Zoom Rooms, Google Meet hardware, or Logitech conference systems) and assist employees with AV issues during meetings - Maintain inventory of IT assets including laptops, monitors, docking stations, and accessories using an asset management system - Conduct employee offboarding including device retrieval, account deactivation, and license reclamation - Perform basic network troubleshooting including Wi-Fi connectivity, VPN access, and wired connection issues - Create and maintain internal knowledge base articles so employees can self-serve common issues - Escalate complex infrastructure and security issues to senior IT staff with detailed documentation Required Qualifications: - 1+ years of experience in an IT support, helpdesk, or desktop support role - Experience supporting both macOS and Windows operating systems - Familiarity with Microsoft 365 or Google Workspace administration - Understanding of basic networking concepts including DHCP, DNS, and VPN - Experience with user account management in Active Directory or cloud-based identity providers - Strong written and verbal communication skills to explain technical topics to non-technical employees - Ability to prioritize multiple open tickets and manage time effectively in a fast-paced environment - Customer service mindset with a calm, professional demeanor when handling frustrated users Nice to Have: - CompTIA A+ or Network+ certification - Experience with endpoint management tools such as Jamf, Intune, or Kandji - Familiarity with IT asset management platforms such as Snipe-IT or Lansweeper - Basic scripting skills in PowerShell or Bash for automating repetitive IT tasks - Experience supporting remote and hybrid workforces across multiple time zones Compensation and Benefits: - Base salary: [Salary Range] (see benchmarks below) - Health, dental, and vision insurance - [X] days PTO plus public holidays - Hybrid work arrangement ([X] days in office per week) - Annual certification and training budget - Home office equipment allowance About [Company Name]: [Write 2-3 sentences about your company, team size, and the IT environment the specialist will support.] [Company Name] is an equal opportunity employer committed to a diverse and inclusive team.